1. About the website
This website is operated for the Godavari Dry Fruits brand, marketed by Sri Vaishnavi Traders. In these terms, “we”, “us” and “our” refer to the business operating this website; “you” and “customer” refer to a visitor or purchaser.
The seller operating this website is Sri Vaishnavi Traders, which markets products under the Godavari Dry Fruits brand. The business and grievance contact details are set out below.
2. Acceptance and eligibility
By accessing the website or placing an order, you agree to these terms and the linked Privacy, Cancellation and Refund, and Shipping and Exchange policies. Please read them before checkout. If you do not agree, do not place an order.
You must provide accurate contact, delivery and payment information and be legally capable of entering into the purchase transaction. A parent or legal guardian should make purchases for a person who is not legally able to contract.
3. Product information and availability
We make reasonable efforts to display accurate product names, descriptions, pack sizes, prices, photographs and availability. Natural food products may vary slightly in appearance, size, colour or texture between harvests and batches. Such ordinary variation does not change the product description or the applicable quality and safety requirements.
Please read the product label, ingredient, allergen, weight, storage and best-before information supplied with the product. Product photographs are illustrative unless a listing expressly says otherwise. Product availability may change without notice.
4. Prices, taxes and payment
The price and any applicable taxes, delivery charges or other disclosed charges will be shown before you confirm payment. The final amount payable is the amount presented at checkout. Promotional prices apply only during the stated offer period and subject to the offer terms shown on the website.
Online payments are processed through the payment service provider presented at checkout, including Razorpay where enabled. Your order is not treated as paid until the payment status is confirmed. Never share your UPI PIN, card PIN, CVV or one-time password with anyone claiming to represent us.
5. Orders and confirmation
After you submit an order, you should receive an on-screen or electronic acknowledgement. An acknowledgement does not by itself guarantee acceptance if payment is not confirmed, the item is unavailable, or an obvious listing or pricing error needs correction. If we cannot fulfil a paid order, we will contact you and arrange an appropriate cancellation and refund.
Please check your order summary, quantity, selected variants, delivery address and phone number before paying. Contact us promptly if you notice a mistake.
6. Delivery, cancellation, returns and refunds
Delivery availability and charges are based on the serviceability and live courier quote shown at checkout. Delivery estimates are indicative and can be affected by courier operations, weather, access restrictions or other events outside our reasonable control.
Order cancellation, refunds, damaged or incorrect products and exchanges are governed by our Cancellation and Refund Policy and Shipping and Exchange Policy. Nothing in these terms removes consumer rights that cannot lawfully be excluded.
7. Website use and intellectual property
Website text, photographs, graphics, branding, layout and other content are owned by or used with permission by the relevant rights holder. You may use the website for personal shopping and lawful purposes. You must not copy, resell, scrape, reverse engineer, disrupt or misuse the website, or upload malicious code.
8. Third-party services and links
Checkout, payment, authentication, hosting and delivery may rely on third-party providers. Their services may be governed by their own terms and privacy notices. We are not responsible for third-party websites or services except to the extent required by applicable law.
9. Liability and consumer rights
We will exercise reasonable care in operating the website and fulfilling orders. To the extent permitted by law, we are not responsible for indirect losses caused by events outside our reasonable control, website or network interruptions, or inaccurate information supplied by a customer. This clause does not limit liability where such limitation is prohibited, or affect statutory consumer remedies.
10. Changes to these terms
We may update these terms when our operations, services or legal requirements change. The “Last updated” date on this page identifies the current version. Changes will not retrospectively remove rights attached to an order already placed.
11. Governing law and complaints
These terms are governed by the laws of India. Consumer complaints may be submitted through the Contact Us page. Nothing in this section prevents a consumer from approaching a consumer commission or another authority with jurisdiction under applicable law.
12. Contact
For questions about these terms, use the contact form on the Contact Us page and include your order number where relevant.
Business and grievance contact details
Seller / business: Sri Vaishnavi Traders (marketed to customers under the Godavari Dry Fruits brand).
Principal business address: SH 182, Dubacherla, Andhra Pradesh 534112, India. View address on Google Maps.
Customer-care phone: +91 93810 00959.
Grievance Officer: Nikilesh, General Manager (GM). Contact: +91 93810 00959.
Customer-care email: No email address was supplied for publication. Customers may use the Contact Us form or call the number above.