1. Who this policy covers
This Privacy Policy applies to the Godavari Dry Fruits website, marketed by Sri Vaishnavi Traders. It describes how information is used to operate the store, process orders, arrange delivery, support customers and protect the website.
2. Information we may collect
- Contact and account details: name, mobile number, email address and account sign-in information that you provide.
- Order details: products, pack sizes, quantities, order value, billing and delivery addresses, order history and customer instructions.
- Payment information: payment status, transaction reference and related confirmation details. Payment credentials are handled by the payment provider; we do not ask you to disclose your UPI PIN, card PIN, CVV or OTP to us.
- Support communications: the message and contact details you submit when you ask a question, report a problem or make a complaint.
- Technical and usage information: device and browser details, basic logs, security events and information stored in browser local storage, such as cart preferences.
3. Why we use information
We use information as reasonably necessary to create and manage accounts, accept and fulfil orders, confirm payments, calculate delivery charges, dispatch and track shipments, communicate order updates, answer support requests, detect fraud or misuse, maintain records and comply with legal obligations.
4. Service providers and sharing
We may share the minimum information needed with service providers that help us operate the store, including:
- Firebase / Google services for account authentication and the store database;
- Razorpay or the payment provider shown at checkout to process and verify payments;
- Delhivery or the courier selected for serviceability checks, shipping rates, dispatch and tracking;
- Netlify or our website hosting and form provider to host the website and receive Contact Us submissions.
We may also disclose information when required by law, to respond to lawful requests, protect customers and the business, or establish and defend legal claims. We do not sell personal information as a business practice.
5. Payments and security
Payment processing takes place through the payment provider’s secure interface. We may receive transaction references and payment status so that we can match a payment to an order. Do not send full card details, CVV, UPI PIN or OTP through the Contact Us form or ordinary messages.
We use reasonable technical and organisational safeguards for the systems available to us. No internet transmission or storage system can be guaranteed to be completely secure.
6. Cookies and local storage
The website may use browser storage and similar technologies to remember your cart, preferences, sign-in state and other functions needed for the store to work. Blocking or clearing this storage may affect cart continuity or sign-in.
7. Retention
We retain information for as long as reasonably needed to fulfil orders, maintain customer accounts, handle disputes, meet tax, accounting and other legal requirements, and protect the website. When information is no longer needed, we will take reasonable steps to delete or de-identify it, subject to lawful retention requirements.
8. Your choices and requests
You may contact us to request access to or correction of information associated with your account or order, ask a privacy question, or raise a concern. We may need to verify your identity before acting on a request and may retain information where required by law or necessary to complete a transaction or resolve a dispute.
9. Children
This store is intended for general consumer purchases and is not designed to collect personal information directly from children. A parent or legal guardian should make purchases and provide information on behalf of a child where appropriate.
10. Third-party privacy notices
When you use a payment, courier, sign-in or other third-party service, that provider may process information under its own privacy notice. Please review the relevant provider’s notice for details about its practices.
11. Changes to this policy
We may update this policy to reflect changes in our website, service providers or applicable law. The revised date will be shown at the top of the page.
12. Privacy contact
For a privacy-related request, use the Contact Us form and select “Privacy request”. Please do not include passwords, payment credentials or OTPs.
Business and grievance contact details
Seller / business: Sri Vaishnavi Traders (marketed to customers under the Godavari Dry Fruits brand).
Principal business address: SH 182, Dubacherla, Andhra Pradesh 534112, India. View address on Google Maps.
Customer-care phone: +91 93810 00959.
Grievance Officer: Nikilesh, General Manager (GM). Contact: +91 93810 00959.
Customer-care email: No email address was supplied for publication. Customers may use the Contact Us form or call the number above.