1. Delivery locations
Orders can be shipped to Indian PIN codes that are serviceable through the courier options available at checkout. Serviceability is checked against the delivery PIN code entered by the customer. If a PIN code is not serviceable, checkout may not allow the order to proceed for that address.
2. Shipping charges
Where available, the shipping charge is calculated using the live courier rate shown during checkout. The amount displayed before payment is the amount applicable to that order. Any delivery offer, discount or free-shipping condition applies only when it is clearly displayed and valid at the time of checkout.
3. Processing and delivery estimates
Orders are processed after payment confirmation and order acceptance. Dispatch and delivery estimates are indicative, not guaranteed. Actual delivery depends on destination, courier capacity, weather, public holidays, service interruptions and other events outside our reasonable control. The most relevant estimate shown at checkout or in the dispatch communication should be used for your order.
4. Address and phone number
Please enter a complete and accurate address, PIN code and reachable phone number. If you need to correct an address, contact us immediately. A change may not be possible after the parcel has been packed or handed to the courier.
5. Tracking and delivery
When a shipment is created and tracking information is available, the tracking details will be shared through the order page or the communication channel provided at checkout. Courier tracking may take time to show its first scan after dispatch.
6. Delivery problems
If tracking shows delivered but you have not received the parcel, or if the package arrives visibly damaged, contact us promptly and ideally within 48 hours of the delivery scan. Include your order number and any photographs or courier messages that may help us investigate.
7. Exchange eligibility
Because dry fruits and other edible products are food items, exchanges are considered only for an incorrect item, confirmed damage in transit, missing item, genuine defect or quality/safety concern. For hygiene reasons, an opened or used food pack is not ordinarily eligible for a change-of-mind exchange. This does not limit statutory consumer rights.
8. How to request an exchange
- Contact us within 48 hours of delivery using the Contact Us form.
- Provide your order number, the affected item and a short explanation of the issue.
- Attach clear photographs of the product, seal and outer shipping package where possible.
- Keep the product and packaging until we complete the review and tell you whether a return or pickup is needed.
9. Approved exchanges and return shipping
If an exchange or replacement is approved, we will confirm the next steps. Where the issue is verified as our fulfilment error or damage in transit, we will arrange an appropriate resolution without charging the customer for the corrective shipment. Replacement depends on stock availability; if a suitable replacement is unavailable, we may offer a refund.
10. Contact
For shipping, tracking or exchange assistance, use the Contact Us page and include your order number and delivery PIN code.
Business and grievance contact details
Seller / business: Sri Vaishnavi Traders (marketed to customers under the Godavari Dry Fruits brand).
Principal business address: SH 182, Dubacherla, Andhra Pradesh 534112, India. View address on Google Maps.
Customer-care phone: +91 93810 00959.
Grievance Officer: Nikilesh, General Manager (GM). Contact: +91 93810 00959.
Customer-care email: No email address was supplied for publication. Customers may use the Contact Us form or call the number above.