1. Requesting a cancellation
If you need to cancel an order, contact us as soon as possible through the Contact Us page. Include your order number, registered phone number and the reason for the request. A cancellation can be accepted only if the order has not already been packed for dispatch or handed to the courier.
Once an order has been dispatched, it generally cannot be cancelled through the website. Please contact us if the parcel is delayed, damaged, wrongly delivered or otherwise affected; we will review the issue under this policy and the Shipping and Exchange Policy.
2. Refunds for cancelled orders
If we approve cancellation before dispatch, we will initiate the refund to the original payment method. We aim to submit an approved refund within 5–7 business days. The time taken for the amount to appear in your account depends on the bank, card issuer, UPI app or payment provider and may take additional time.
3. Failed, pending or duplicate payments
If money appears to have been debited but the order is not confirmed, first check your order history and payment status. Contact us with the approximate payment time, amount, order reference and payment transaction ID or UTR. Do not share your UPI PIN, OTP, card PIN or CVV. If the payment provider confirms that the transaction failed or was duplicated, the reversal or refund will be handled through the original payment route.
4. Damaged, incorrect, missing or quality concerns
If you receive a damaged package, an incorrect item, a missing item or a product with a genuine quality or safety concern, notify us within 48 hours of delivery through the Contact Us form. Provide your order number, a clear description and photographs of the outer package, shipping label and product where possible. Keep the product and packaging until the issue is reviewed.
We will review the details and may ask for further information. Where the issue is confirmed, we will offer an appropriate remedy, which may include replacement, exchange or refund, depending on the issue, stock availability and applicable law. If the item cannot reasonably be replaced, a refund may be arranged.
5. Food product hygiene and change of mind
For food safety and hygiene reasons, we generally do not accept returns of edible products that have been opened, used, partly consumed or stored contrary to the product instructions merely because a customer has changed their mind or no longer wants the item. This does not exclude remedies for a defective, unsafe, damaged, incorrect or misdescribed product, or any right that cannot lawfully be excluded.
6. Refund method and timing
Approved refunds are normally sent to the original payment method used for the order. We do not ask for your UPI PIN or OTP to process a refund. The actual credit date is controlled by the payment provider and the customer’s bank or payment instrument.
7. Non-delivery or return-to-origin
If a parcel is returned to us because the address or phone number was incorrect, delivery attempts failed, or the parcel was not accepted, contact us. Any re-shipment or refund will be reviewed based on the courier status, reason for return and costs already incurred, subject to applicable consumer law.
8. How to contact us
Submit a request through Contact Us, choose the appropriate issue type and include your order number. We will review the request and respond using the contact details you provide.
Business and grievance contact details
Seller / business: Sri Vaishnavi Traders (marketed to customers under the Godavari Dry Fruits brand).
Principal business address: SH 182, Dubacherla, Andhra Pradesh 534112, India. View address on Google Maps.
Customer-care phone: +91 93810 00959.
Grievance Officer: Nikilesh, General Manager (GM). Contact: +91 93810 00959.
Customer-care email: No email address was supplied for publication. Customers may use the Contact Us form or call the number above.